Shipping & Delivery Policy
At Pure Earth Organic Foods, we aim to provide a smooth and reliable shopping experience with secure payments and convenient delivery services across Pakistan.
1. Shipping & Delivery
We offer nationwide delivery across Pakistan, subject to courier service availability. Orders are processed after payment confirmation and dispatched as soon as possible.
Delivery times may vary depending on your location, courier availability, weekends, and public holidays.
2. Shipping Charges
Shipping charges are calculated based on your delivery location and order details. Any applicable delivery charges will be displayed during checkout.
Free shipping is available on qualifying orders above Rs. 5,000, subject to promotional terms.
3. Payment Methods
We accept online payments through UBL Bank Transfer, JazzCash, Easypaisa, and other supported online banking and digital payment services.
Customers must complete their payments using the official account details provided by Pure Earth Organic Foods. Orders will be processed after successful payment verification.
4. Order Tracking
Once your order is dispatched, tracking details may be shared through the available communication channels. You can also check your order status through our website or contact customer support.
5. Delayed or Failed Deliveries
Delivery delays may occur due to weather conditions, courier issues, public holidays, or incorrect shipping information.
Please provide an accurate delivery address and active phone number to avoid unnecessary delays.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact our customer support team with your order number and relevant photographs.
Eligible returns, exchanges, and refunds are handled according to our Returns & Exchanges Policy. Approved requests are normally processed within 5–7 working days after verification.
7. Contact Us
For shipping, delivery, or payment-related assistance, please contact:
Pure Earth Organic Foods
Phone: +92 302 5366661
Email: puraearthinfo@gmail.com
Address: H No. 470, Street No. 2, F-11/1, Islamabad, Pakistan
